Huawei & Informa Tech Call for Collective Action to Build a Greener Africa at Africa Green ICT Forum 2021

CASABLANCA, Morocco, Dec. 9, 2021 /PRNewswire/ — The Africa Green ICT Forum 2021, co-hosted by Huawei and Informa, concluded on December 7. With a focus on ”Building a Green Africa, Bridging the Energy Gap”, this virtual event brought together industry leaders from Huawei, GSMA, Uptime Institute, Omdia, Chemtech Solar, African Development Bank, Orange Mali, Vodafone Egypt, and Egyptian Petroleum Pipelines Company. These notable industry players called for collective actions to fuel the green ICT growth and accelerate the transition to clean energy across Africa.

As global momentum builds towards carbon neutrality, the time has come to gradually reduce the use and production of fossil fuels in Africa by embracing new technologies.

”Carbon neutrality has become a global consensus and mission. I believe it will be one of the biggest changes in the upcoming 30-40 years. It will not only revolutionize power production and consumption, but also bring about opportunities to upgrade all industries as well as rethink our economy and society,” Dr. Fang Liangzhou, VP and CMO of Huawei Digital Power, said at the Forum.

Dr. Fang Liangzhou, VP and CMO of Huawei Digital Power

Without affordable, reliable, and sustainable energy, there will be digital transformation and little chance of making Africa more economically competitive in the post-pandemic era. Chronic challenges in Africa’s power sector – such as low electrification rates, insufficient and unstable electricity supply, and high prices – have significantly undermined the region’s digital competitiveness.

Huawei has long been a dedicated contributor to the renewable energy transition in Africa. Alvin Gong, president of Huawei Northern African Digital Power business department, shared Huawei’s successful experience and best practices in replacing diesel generators with solar power and ICT Site Power Utilization. ”One cornerstone and two drivers exist for Northern African Digital Power Development. Introducing and implementing policies to promote green energy industry development serves as the cornerstone; while the two drivers refer to solar access and oil removal, and clean and affordable energy access for more people.”

Orange Mali, a leading operator in Mali, is among the first to implement digital,intelligent, and green innovation solutions in Africa to make full use of green energy to reduce carbon emissions of the operation. When speaking about the role of the telecommunication operator in the renewable energy transition, Orange Mali’s CEO Brelotte Ba said, “In many areas in Africa, mobile and data are available even before electricity. Telcos, therefore, have a key role to play in energy transition, by deploying green solutions from the start.”

Industry stakeholders, including Vodafone Egypt, at the event also shared their insights into the important role of the ICT sector in the region’s green growth. ”Desperate times call for desperate measures, our planet needs our intervention,” noted Mr. Ahmed Arnous, senior specialist of Vodafone Egypt, who introduced Vodafone’s diesel reduction journey at the event and shared Vodafone’s vision to purchase 100% of electricity from renewable resources by 2025.

Carbon neutrality cannot be achieved if we work alone. Collective efforts are necessary. The impressive turnout at the Africa Green ICT Forum 2021 has highlighted global interest in green energy. In response to market demand and the increasing push toward clean energy, Huawei will continue to serve Africa and make sustained contributions to the green ICT development.

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Freshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience

Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets

SAN MATEO, Calif and RANDBURG, South Africa, Dec. 09, 2021 (GLOBE NEWSWIRE) — Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television company, MultiChoice Group (MultiChoice), uses Freshservice® and Freshdesk® to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers.

MultiChoice is the leading video entertainment company in Africa, with more than 21 million subscribers on the continent, and 8.9 million subscribers in South Africa.

“Our South African subscriber base has grown by almost 3 million customers (or 50%) over the last five years. Given this growth and the number of subscribers we support, we needed customer service and technology solutions that could help us track subscriber engagement history while providing an intuitive platform our agents would love to use,” said Roland Naidoo, Executive Head of Customer Operations at ‎MultiChoice Group. “With the integration between Freshdesk and Freshservice, our agents are able to quickly escalate customer queries requiring cross-team support without toggling between two systems. Freshworks puts our most important stakeholders together in one interface. Further to this we were able to set customer level metrics and not just simple process metrics like service levels.”

MultiChoice selected Freshworks’ customer engagement software to build unified customer records across all communication channels. Using Freshdesk, MultiChoice can bring together disparate customer touch points such as walk-ins, call, chat, email, and social media to be visible within a single help desk system, the golden thread being the customer.

This has resulted in increased first call resolution and helped improve customer satisfaction scores. By using Freshworks products, the company estimated a savings of $2.8 million US dollars. Using the omnichannel construct the company has been able to systemically drive down calls at 24% year on year and migrate customers to more digital channels.

The addition of the service management component for second line support using Freshservice gives MultiChoice the ability to further thread the customer issue deeper within the IT organization to identify root causes and simplify analyses.

MultiChoice plans to expand its use of Freshworks in combination with MultiChoice’s own technologies for deeper AI and chatbot assistance through predictive customer engagement.

“Freshsales suite will allow us to tap into real data sources across sales and marketing to quickly and efficiently expand our support operations, while keeping an eye on future growth opportunities. The customer journey is not a simple or easy one to conceive, thread and execute across the business. Freshdesk helps us pull together a unified customer record together into one customer service view for IT and support teams with the ability to integrate with just about any other service capability,” said Naidoo.

Learn more about how MultiChoice partners with Freshworks by reading the case study.

About MultiChoice Group

MultiChoice Group (MCG or MultiChoice), which listed in the Main Board of the JSE on 27 February 2019, is one of the fastest-growing video entertainment providers globally, delivering entertainment products and services to 21.1m households across 50 countries on the African continent. Its track record of more than 35 years is reflective of a commitment to provide audiences with only the best local, sport and international content. For more information visit

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit

© 2021 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice and the associated logos are trademarks or registered trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies.

Seegene Rapidly Introduces New PCR Test that Identifies the Omicron Variant, its Stealth Version, and all VOCs in a single tube

The new assay identifies positive COVID-19 cases and distinguishes between Alpha, Beta, Gamma, Delta, Omicron and its Stealth version.

SEOUL, South Korea, Dec. 9, 2021 /PRNewswire/ — Seegene Inc. (KQ 096530), South Korea’s leading molecular diagnostics company, today unveiled another series of diagnostic test that detects the ever-changing COVID-19 variant landscape. The Novaplex™ SARS-CoV-2 Variants VII assay addresses Omicron and its stealth version, as well as other variants. Seegene believes the new PCR test will be effective in helping governments and health authorities to fight current variants.

Immediately after the World Health Organization (WHO) announced a discovery of the Omicron variant, Seegene implemented its AI-based in-silico system to conclude this development within a week.

Novaplex(TM) SARS-CoV-2 Variants VII (RUO)

In a single tube, the new RT-PCR test targets a total of five analytes including the RdRP gene, which confirms positive COVID-19 cases, and three key Omicron S-gene mutations: E484A, N501Y, HV69/70 deletion. And it also targets Endo IC, which serves as a control to verify specimen validity. The assay was validated using variable nucleic acid of COVID-19 samples including Alpha, Beta, Gamma, Delta, and Omicron cases.


This latest test can differentiate between the Omicron variant and its ‘stealth’ version. The newly emerging stealth version lacks certain features (HV69/70 deletion) that are being targeted by other PCR tests to identify the Omicron variant. Seegene’s proprietary mTOCE technology makes it possible to target multiple genetic mutations in S-gene so this test can accurately distinguish the new Stealth variant from standard Omicron.

“Our scientists diligently monitor the spread and evolution of SARS-CoV-2 in all corners of the world, so we can respond as quickly and effectively as possible with timely diagnostic tests,” said Dr. Chun, Seegene CEO. “We’re still learning about Omicron, but all signs point to this variant being even more transmissible than Delta. That’s why we moved so quickly, using our AI based development system to design and develop with high accuracy. We are ready for any upcoming variant challenges.”

As Covid-19 was first emerging in early 2020, Seegene leveraged its development platform and proprietary high-multiplex RT-PCR technology to produce one of the first tests kits for Covid-19 in just two weeks. Today, Seegene is able to rapidly develop new tests ahead of emerging variants using the company’s big data auto-surveillance in silico system. This monitoring has enabled the company to create tests that screen the majority of virus variants that have been discovered globally, using Seegene’s existing COVID-19 assays.

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JinkoSolar signe un contrat d’approvisionnement de modules de 360MW axé sur Tiger Neo avec Tadiran Solar en Israël

SHANGHAI, 9 décembre 2021 /PRNewswire/ — JinkoSolar Holding Co. Ltd. (« JinkoSolar » ou la « Société ») (NYSE : JKS), l’un des fabricants de modules solaires les plus importants et les plus innovants dans le monde, qui a annoncé aujourd’hui avoir signé un contrat d’approvisionnement de modules solaires de 360MW avec Tadiran Solar Ltd., l’un des principaux distributeurs sur le marché commercial israélien, prévoit la livraison des nouveaux panneaux solaires TOPCon de type n nommés Tiger Neo de 2022 à 2023. Les produits de type n de Jinkosolar, leader de l’industrie, seront intégrés aux systèmes d’énergie solaire avancés de Tadiran Solar pour les clients commerciaux, gouvernementaux et résidentiels en Israël.

« Cet accord marque une étape importante dans la stratégie de croissance de Jinkosolar, alors que nous menons le perfectionnement technologique à un niveau supérieur sur tous les aspects et que nous continuons de bâtir notre clientèle en production décentralisée », a déclaré Mme Anita Li, directrice générale de l’ACPC. « Tadiran Solar est un leader respecté du marché en Israël et nous sommes ravis de pouvoir marier nos panneaux solaires à haut rendement avec leurs conceptions de systèmes solaires innovants et leurs offres de produits. »

Le contrat porte sur la dernière série de modules ultra-efficaces de type n Tiger Neo de JinkoSolar, qui sera largement commercialisée et distribuée en Israël en 2022, afin de répondre aux besoins de tous les scénarios d’application pour différents secteurs. Le coefficient de température optimisé fonctionnera parfaitement dans le contexte environnemental d’Israël. Avec la branche distribution de panneaux JinkoSolar, Tadiran Solar Ltd vise à devenir l’une des entreprises leader d’Israël dans la fourniture d’une solution solaire complète et exhaustive, tout en augmentant sa part de marché local pour promouvoir le développement de l’énergie renouvelable en Israël.

Selon Eliran Twitto, PDG de Tadiran Solar Ltd : « Grâce aux modules de haute qualité fabriqués par JinkoSolar, Tadiran solar a satisfait 200 MW de commandes en 2021, ce qui constitue également une étape importante pour Tadiran solar et une réussite importante qui couronne ses efforts. Dans le cadre du plan stratégique de l’entreprise pour développer son activité, Tadiran solar est reconnaissant de la confiance accordée par JinkoSolar pour une distribution réussie des produits et solutions de JinkoSolar sur le marché israélien et s’engage à fournir un service après-vente de qualité optimale aux clients. Le contrat d’approvisionnement de 360MW pour 2022-2023 stimulera la croissance future et, espérons-le, conduira à une coopération plus stratégique.

IGAD Convenes High Level Regional Meeting On Education For Refugees, Returnees And Host Communities

November 6, 2021 (November 6, 2021): The intergovernmental Authority on Development (IGAD) convened High-Level Regional Experts the Meeting on the Implementation of the Djibouti Declaration on Education for Refugee, Returnees and Host Communities in Djibouti.

In his opening remarks, Dr Workneh Gebeyehu the Executive Secretary of IGAD noted that IGAD has supported member states to develop their costed national education response plans for the implementation of the Djibouti Declaration and also developed a comprehensive regional education policy framework and a regional strategy for technical vocational education and training.

The Executive Secretary also informed the gathering that IGAD has launched a scholarship program aimed largely at benefiting students from refugees, returnees and disadvantaged host communities and a regional teacher training program,
“we are planning to expand both the scope and scale of this project to increase the coverage and diversity of skills, which will be considered and adopted in this conference and this will allow us to move ahead with accelerated implementation of the Declaration.” Dr Workneh said.

The Executive secretary also express his sincere appreciation to IGAD partners for their continued financial and technical support, notably, the Government of Germany through GIZ, Education Cannot Wait, UNESCO, UNICEF, UNHCR, and the EU.

In his opening remarks, the Permanent Secretary, Ministry of Education Republic of Djibouti, Mohamed Mahyoub informed the conference that the Republic of Djibouti is firmly committed to the full inclusion of refugee schools in the national education system.
“For the past four years, Djibouti has been keen to broaden the horizons of hope for many children and young refugees and returnees.” Mr Mohamed Mahyoub said.

The overall objective of the four day IGAD High-Level Regional Experts meetings is to ensure synergy between education, skills development and youth employment on refugees, IDPs, returnees and host communities in the IGAD region and to pave the way for the ministerial meeting

Representatives of diplomatic community and partner agencies of IGAD such as Education Cannot Wait, GIZ, UNCHR, UNESCO attended the meeting and gave remarks.

The IGAD Secretariat Head and social development division head, Ms. Fathia Alwan and Dr. Kebede Kasa Coordinator of education program presented overview of the implementation of the Djibouti Declaration (DD) and the Addis Ababa Call for Action and Objectives of the Conference

Plenary Discussion also conducted by IGAD High-Level Regional Experts (Djibouti, Ethiopia. Kenya, Somalia, Djibouti, South Sudan, Sudan and Uganda) report on the Status of Implementation of the Djibouti Declaration and Costed National Response Plans.

The four -day event will bring together high level experts responsible for Inclusive Education, Scholarship for Refugees, Regional Qualifications Framework network and Lessons from the Teacher Training Program within the IGAD region.

The IGAD High-Level Regional Experts Meeting is expected to come up with:

  • Clear understanding of the pace/state of implementation of the Djibouti Declaration
  • Adoption of plans/directives for the next three years (2021-2025)
  • Concrete commitment of partners to support the implementation of the Djibouti Declaration and its plan of action;


Source: Intergovernmental Authority on Development

Measuring Greenhouse Gases in Agriculture: IAEA Project Develops New Knowledge and Innovative Tools

Climate change is a global challenge. New techniques for measuring greenhouse gases (GHGs) from agriculture as well as mitigation and sequestration of carbon (C) using isotopic and related techniques were the tangible outcomes of a recently concluded IAEA research project to address climate change. Direct and indirect GHG emissions, such as carbon dioxide, methane, and nitrous oxide from agriculture and land use changes, contribute approximately 25 per cent to global anthropogenic GHG emissions.

Warming has caused several changes to our climate, including extreme weather events such as frequent droughts, floods, uneven distribution of rainfall, wildfires, and heatwaves, which are leading to crop failure, land degradation and depletion of soil fertility. Thus, the development and validation of climate-smart agriculture (CSA) practices are required to cope with the consequences of climate change for agriculture to ensure food security and enhance soil resilience, as well as to mitigate GHG emissions from agriculture.

The IAEA Coordinated Research Project (CRP) Minimizing Farming Impacts on Climate Change by Enhancing Carbon and Nitrogen Capture and Storage in Agro-Ecosystems focused on measuring GHG emissions for the better management of agricultural systems using isotopic and related techniques. By evaluating different CSA management options, the CRP generated a better understanding on how to enhance crop productivity, mitigate GHG emissions and increase the carbon storage capacity and resilience of soil. Experts from ten countries participated in this CRP: Brazil, Chile, China, Costa Rica, Estonia, Ethiopia, Germany, Iran, Pakistan and Spain.

Specific Research Objectives

The specific objectives of the CRP were to quantify N2O emissions to determine the emission factor of each participating country, increase crop productivity with a lower environmental footprint as compared to poor farming practices, to sequester carbon as well as to strengthen the capacity of the participating countries in using the isotopic technique of 15N to better understand microbial N2O production and nitrogen management.

Global impact

Ran in cooperation with the Food and Agriculture Organization of the United Nations (FAO), through the Joint FAO/IAEA Centre of Nuclear Techniques in Food and Agriculture, the project generated new knowledge and techniques for GHG measurement, as well as tangible results on GHG mitigation, adaptation and carbon sequestration using isotopic and related techniques. Furthermore, the researchers identified two new microbial processes for N2O production, opening the way to further N2O emission reductions from agriculture. This is particularly relevant, as N2O is about 300 times as potent as COat heating the atmosphere. In addition, a new method for the monitoring of ammonia (NH3) emissions from agriculture was developed to help global efforts to reduce harmful air pollution as well as conserve nitrogen. The method is based on a simple device, that costs less than US $1. This CRP also helps to identify CSA practices that increase crop production by strengthening the countries’ capacities in using the 15N technique.

The project significantly contributed to a better understanding of climate change adaptation and mitigation for the participating countries. For the first time, Brazil, Chile, Costa Rica, Iran and Pakistan reported their GHG emission factor from agriculture. Climate-smart agriculture practices assessed in this CRP led to a significant improvement in crop production with a 50 per cent reduction in GHGs. Six master’s and four PhD students in Brazil, China, Costa Rica, Ethiopia, Pakistan and Germany completed their studies during the CRP. Part of this work was published here. In total, 34 papers have been published, including ten in a special issue of the Pedosphere Journal. In addition, a dedicated book, entitled Measuring Emission of Agricultural Greenhouse Gases and Developing Mitigation Options Using Nuclear and Related Techniques, published by Springer in February 2021, provided protocols, methodologies and standard operating procedures and mitigation options.


Nuclear techniques play an essential role in the evaluation of management options used in CSA. Basic scientific methods related to the use of nuclear techniques enable the quantification of the effects that management options have on the dynamics of nitrogen and C in agricultural systems, elements which connect plants, soil, and the atmosphere. Nuclear techniques are the only precise measurement option to evaluate CSA practices, both in terms of the effect on C storage in soil, and the release of GHGs.

The output of this CRP on reducing GHG emissions in agriculture was discussed at the 2018 IAEA Scientific Forum and was featured in the 2018 IAEA Bulletin, Nuclear Technology for Climate: mitigation, monitoring and adaptation.

Several IAEA Technical Cooperation projects including RAS5083, COS5033, COS5035, PAK5051 and CHI0019 have been developed as a result of this CRP, which ran from 2014 to 2019.


Source: International Atomic Energy Agency

Regional Protection And Solutions Dialogue For The East And Horn Of Africa

December 6, 2021 (Nairobi, Kenya): IGAD, in collaboration with EAC and UNHCR’s Regional Bureau for the East, Horn, and the Great Lakes co-convened a Regional Protection and Solutions Dialogue for the East and Horn of Africa at the Safari Park Hotel in Nairobi, Kenya on 6th and 7th of December 2021. The Dialogue brought together representatives of 10 member and Partner States of the EAC and IGAD, including: Burundi, Djibouti, Ethiopia, Kenya, Rwanda, Sudan, South Sudan, Somalia, Tanzania, and Uganda. Participants included Ministers, Refugee Commissioners and national and international refugee protection and solution experts. The African Union Commission (AUC) and the International Conference of the Great Lakes Region (ICGLR) were also represented. The Dialogue facilitated the exchange of good practices on refugee management and operationalization of solutions among IGAD and EAC Member and Partner States. The Dialogue showcased the emergence of regional frameworks for protection and solutions, underpinned by EAC and IGAD community laws. The Dialogue was structured around five main themes: access to asylum, refugee inclusion into national systems, with a focus on access to labour markets; protecting refugee women children and youth; solutions; and preparedness and mitigation of environmental impact on refugee settings. States shared progress on implementation of their 2019 Global Refugee Forum (GRF) pledges to inform preparations for the High-Level Officials Meeting (HLoM) to be held on the 14-15 December 2021. The Dialogue called for the development of refugee management policies operationalizing Global Refugee Forum pledges made by member states to enhance protection and solutions for refugees and eradicate statelessness. Thematic plenary sessions concluded with a side event for the pre-launch of a study on statelessness in the Horn of Africa.
Statements of good practices and recommendations from the meeting are contained in the below outcome document form the meeting.”


Source: Intergovernmental Authority on Development